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Frequently Asked Questions

Do you have a showroom?

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Modernistic is an online retailer therefore we do not have a showroom. This way we can reduce the overheads and able to offer prices lower than traditional retailers. At Modernistic we also offer 14 day money back guarantee to show you how confident we are with the quality of our products.



Do you offer discounts for bulk purchase?

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Yes we do! We welcome all commercial and corporate inquiries. Please contact us at 1300 766 137 or sales@modernistic.com.au.



What payments methods are accepted?

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We accept Major Credit cards on our website. We also accept Direct Deposit and Paypal. All payments are without surcharge.



Can I pick up the item from the warehouse?

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Unfortunately as an online business we try our best to keep our running costs and overheads as low as possible. Due to the extra costs involved on customer pick ups, as of 1st July 2016 we will no longer be offering store pick up. We have decided to move into this direction in an effort to provide our customers with the very best prices. All our products are available for delivery only.



How secure is your online payment?

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Our site is protected by a 256-bit SSL encryption. So you can shop with confidence that your information is safely secured with us, knowing that you are protected.



What is the delivery cost?

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The delivery cost varies in regards to the size of products and the delivery destination. The delivery cost can be calculated at checkout by entering the postcode or suburb.



When would my order be shipped?

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In-stock products are usually ship within 24-hours of the payment by nominated couriers chosen by us. If the products are not In-Stock, shipping availability will be shown on our product page and on your invoices.



When would I receive my order?

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Delivery time varies in regards to the destination and are estimated as follows:


  • Melbourne: 2 - 3 business days
  • Sydney and Adelaide: 2 - 5 business days
  • Brisbane and Perth: 4 - 8 business days
  • The rest of Australia between 6 - 12 business days.


How would I receive my order?

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Our nominated couriers offer door-to-door service. At the time of delivery, you may or may not need to sign for delivery depending on the agreement with the couriers.

Please Note for oversized items (over 25 kg per box), drivers will need assistance from your end to unload item to your ground floor door or your home building in accordance with OH&S requirement.



I have received my order but why it looks different to the website?

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There may be minor variations in colour and finish as the images shown on the Modernistic website due to various issues such as screen resolution, lightings etcs. Most our furniture is handmade therefore minor variation between batches is expected - no two pieces of furniture are identical! However, if the variation between each item is severe, please contact us within 48-hours of its arrivals with photographs. Modernistic will not be responsible of severe variation if it's not reported within 48-hours of its arrival.



How can I get discount codes?

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We give out promotional code from time to time to members of our mailing list and also to the fans of our Facebook page. Please subscribe and follow our Facebook page to be the first to know of our promotions.



How can I do pre-order on your “out of stock” products?

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Please go to the desired product page and click on the Pre-Order button next to the pictures.